If you live in Botswana, you will know that hideously long queues here, particularly at government departments, are beyond a joke. The Department of Transport, in particular, can be an absolute nightmare. The last time I renewed my license, I got up at the crack of dawn to go and queue up before fellow drivers descended on the Fairgrounds Branch. I got there for around 06:30 hours and was 13th in the queue. But let’s face it, in the 21st Century, that is just ridiculous!
Luckily, it looks like it might just be the end of our woes where Transport-related services are concerned. The Ministry of Transport recently announced we can now queue for services from the comfort of our homes via their WhatsApp line at +267 73164771. The line is designed specifically for DRTS services. The report said the queue management system is currently being piloted in Gaborone at BBS, Maruapula, Fairgrounds and Old Supplies Offices.
You will need to follow these steps to get started:
- Save the QFlo-BW number: +267- 73-164-771
- Launch your WhatsApp
- Open the QFlo-BW chat
- Send a greeting message; dumela, hi, hello
- You will receive a message in response
- Follow the prompts until you get your ticket number with a QRCode
- Arrive at the location and scan your QRCode to activate your ticket
- Wait for your ticket to be called on the display screen and receive service
- You will get a prompt asking you to leave feedback on the service received from the Ministry of Transport and Communications-Botswana
Have you used the new queuing system? Please let us know how it panned out for you!
Source: Ministry of Transport and Communications Facebook page