It must have come as a surprise to some when they heard that Air Botswana had won a regional award. I know that when I saw the post on Facebook, I initially ignored it because I honestly thought it was one of those jokey things that people put together. However, Air Botswana has indeed won an award and the realisation that this wasn’t just a joke, fills me with hope for the airline.
Air Botswana has been recognised as the Best Airline-Regional Services at the Airports Company of South Africa (ACSA) 2016 Feather Awards. A press release says the award is in recognition of Air Botswana’s performance at South Africa’s O.R Tambo International Airport (South Africa). Over the past year, Air Botswana performed well at meeting stipulations set for them by ACSA. The award is an important accolade for Air Botswana, especially for their Johannesburg operation, which remains the most competitive.
Accepting the award, Air Botswana RSA country manager, Mr. Isaac Mabote said to receive such an accolade in such a competitive environment of a world class airport like O.R Tambo International, is the epitome of everything they do on a daily basis to put their valued passengers first. He further said the award is a clear vote of confidence in their service standards by customers and the airport authority. ACSA hosts the Feather Awards annually to acknowledge, recognise and thank service providers who have through the year demonstrated excellent quality service.
It does appear that 2016 is the year that has seen things take a turn for the better for the airline; first with its partnership with seasoned and reputable airline, Qatar Airways and now this award. Even the customer service delivery seems to be improving! Where all you used to ever hear from Air Botswana customers was complaint after complaint, I have started hearing a lot of positive feedback on social media platforms like Facebook. Even I recently received fantastic service from Air Botswana when I couldn’t buy tickets via their e-booking facility, and was helped by the e-commerce manager Likando Ndlhovu, who was very helpful through the whole process. My husband also dealt with another Air Botswana agent, whose impeccable customer service left a mark on both of us. It’s heartwarming to know that Air Botswana may finally be on the up. Here’s to hoping that 2017 brings many more triumphs for Air Botswana and indeed its customers.
Photo credit: Maarten Visser