BotswanaPost has reportedly improved its service delivery since cutting staff last year. Chief Executive Officer, Cornelius Ramatlhakwane explained in BotswanaPost’s review of the year that the objective of the re-structure was not just about retrenchment but re-positioning staff in the right roles.
He said they conducted a skills audit to match their workers with the roles they were best qualified to perform. He maintains that this helped a great deal, as workers became more efficient. According to Ramatlhakwane, BotswanaPost also improved their mail conveyance process, increasing their productivity from 49 percent to 100 percent. This took BotswanaPost’s mail delivery services from the 5 days it previously took for a letter to reach its destination, to the current two to three days maximum.
“I can assure you that we are seeing a good traction in terms of revenue and we are having targeted efforts to get results, we have initiatives that push people to excel in terms of our Motshidisi insurance we used to sell 300 policies per month but because of these targets and strategies we sold 2100 in the month of August it’s better now.”
He commended BotswanaPost staff for being resourceful and resilient, as well as their ability to adapt to the new structure that has improved productivity within the organisation.